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If you find out what the numbers are printed on the yeast sachet, someone else is probably using some of the same.
Is your friend in NZ? or perhaps somewhere where high temperatures are the cause?
If the fermenter is holding some bleach, surely it would be easy to test by leaving some water in it overnight and seeing if that picks up any taste? Or perhaps his pat water has extra chlorine in it?
I meant tap water not pat water.I would recommend caustic soda for cleaning stainless steel.
And do let us know about the batch number.
brew with a different liquid yeast and starter and see if its system...
I'm sure he was only using the bleach on the plastic and now has new methods to match the new gear, but just incase, dont use bleach on stainless steel!! Stainless hates bleach.
There could be a number of things producing phenols in his beer and a problem with the packaged yeast is probably at the bottom of the list (unless its been stored inappropriately) .
Firstly, was the yeast stored properly? Does the place he bought it from store it cold?
What method does he use to aerate his wort? not enough oxygen will lead to low cell counts (and weak cells), and on that note anything contributing to yeast health i.e. calcium at a minimum of 50ppm, magnesium at 10-20ppm? Does he use a yeast nutrient? Does he rehydrate his yeast?
Whats the chlorine/chloramine content of your local water (chlorophenols are apparent at very very low levels)? A half a campden tablet added to your liquor prior to brewing can get rid of this.
Then there's infections but it sounds like your friend has enough experience to hopefully rule this out
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